Frequently Asked Questions

How is The London Ethical different to other online stores?


When you shop with us, you'll have our guarantee that everyone involved in the manufacture and distribution of our products have good working conditions and a decent living wage. We go as far as possible to make sure everything is produced with a minimal impact to the planet and most of our stock is in recycled and recyclable packaging.




What do I do if I've forgotten my password?


Don't worry - we all forget our passwords from time to time. There's a 'forgotten password' link on the sign in page. If you're still stuck, contact the team at hello@thelondonethical.co.uk and we'll get you back on track.




What if I'm out when my parcel arrives?


If you have selected standard delivery and your parcel weighs less than 2 kilos then it will be sent with Royal Mail and should arrive with your usual postie. In the UK, Royal Mail usually leave a card if the recipient is out, with instructions on how to arrange redelivery or collect from your local sorting office. Orders over 2 Kg, or sent using the next day or signed for service will require a signature. If there’s nobody there to sign for the parcel then a card will be left with a number you can call to arrange redelivery.




What do I do if there’s something wrong with my order?


We have a friendly and knowledgeable team on hand to help with any order queries, so please drop us an email to hello@thelondonethical.co.uk and we'll do everything we can to sort things out.




How do I know that I'm protected when buying online?


All payments on The London Ethical Store are secured by HTTPS / TLS encryption and it is safe for you to purchase from our site. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers. Additionally, The London Ethical Store only works with payment gateways that offer the highest level of security certification (PCI DSS Level 1). We also accept payments through PayPal for added reassurance that all your information is safe. When you send a payment using PayPal, we won't receive sensitive financial information like your credit card or bank account number.





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